Privacy Policy

Effective Date: 05 August 2026

At Big Daddy Clothing, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or interact with our services.

We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable privacy laws.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full name

• Email address

• Phone number

• Delivery or billing address

• Date of birth (where applicable)

• Payment information (processed securely through accredited third-party payment providers)

• Loyalty programme information (where applicable)

  
  

Non-Personal Information

We may automatically collect information such as:

• IP address

• Browser type

• Device information

• Pages visited

• Date and time of your visit

• Website usage statistics collected through cookies and analytics tools.

  
  

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.

• Manage returns, refunds, and exchanges.

• Respond to customer enquiries.

• Send order confirmations and delivery updates.

• Improve our website and customer experience.

• Provide customer support.

• Send promotional emails, newsletters, and special offers (only where you have consented or where permitted by law).

• Prevent fraud and maintain website security.

• Comply with legal and regulatory obligations.

  
  

3. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

• Remember your preferences.

• Keep items in your shopping cart.

• Analyse website traffic.

• Improve website functionality.

• Deliver relevant marketing content.

  
  

You may disable cookies through your browser settings; however, some parts of the website may not function correctly.

4. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties only where necessary, including:

• Payment service providers.

• Courier and delivery companies.

• IT service providers.

• Website hosting providers.

• Marketing platforms.

• Legal or regulatory authorities where required by law.

  
  

These service providers are required to protect your personal information and may only use it for the services they provide on our behalf.

5. International Transfers of Personal Information

Your personal information may be transferred to and processed in countries outside South Africa where our service providers operate.

Where this occurs, we take reasonable steps to ensure that your personal information receives an adequate level of protection in accordance with applicable data protection laws.

6. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

Although we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

7. Retention of Personal Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Marketing Communications

If you subscribe to our newsletter or promotional communications, you may receive updates about:

• New arrivals

• Promotions

• Competitions

• Sales

• Store news

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

9. Your Rights

Subject to applicable law, you may request to:

• Access your personal information.

• Correct inaccurate or incomplete information.

• Update your personal details.

• Request deletion of your personal information where permitted by law.

• Withdraw your consent to marketing communications.

• Object to certain processing activities where permitted by law.

To exercise any of these rights, please contact us using the details below.

10. Third-Party Websites

Our website may contain links to third-party websites or social media platforms.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our website is not intended for children under the age of 18 without the involvement of a parent or legal guardian.

We do not knowingly collect personal information from children without the consent of a parent or legal guardian where required by law.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

Any updates will be posted on this page together with the revised Effective Date.

13. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

Big Daddy Clothing

Email: info@bigdaddy.co.na

Telephone: +27 21 892 0800

Physical Address: 43 Radnor Street, Parow Industria, Cape Town, South Africa

Website: https://www.bigdaddy.co.na/

14. Information Officer

For privacy-related enquiries or requests concerning your personal information, you may contact our Information Officer using the contact details provided above.

15. Consent

By accessing and using this website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, storage, and disclosure of your personal information as described in this Privacy Policy.